Contract version: purchase-otee-2026-10-18-v3
Examstead is a brand of Investatech Inc., the seller of this package.
Business address: 100 Richmond St W, Suite 308, Toronto, ON M5H 3K6, Canada
Telephone: +1 416-901-9115
Support and refund requests: Examstead contact form. You do not need to sign in to contact us. You may also contact us by telephone or mail at the details above.
C$39.99 plus applicable tax, paid once for 90 days from successful payment, with no automatic renewal. Includes 1,000 original bilingual paid question pairs, four 117-question mocks, a study guide and a strategy sheet. A verified free account can use 24 separate, untimed and unscored teaching question pairs and the free study material. English and French versions count as one question.
Mocks 1 and 2 are untimed fixed forms; Mock 3 is a fixed form with 135 continuous minutes; Mock 4 has 135 continuous minutes and selects 117 questions by skill from its separate 649-question pool. Unseen questions come first within each skill; least recently assigned repeats are used only when that skill runs short. A saved attempt keeps its questions, option order, answers and original deadline when you leave, sign out or change language. Retakes are unlimited during valid access; repeats are expected after the available questions are used.
This preparation is outside the IRB, EPE and RISIA bundle. No CBSA training, examination appointment, application service, official examination question or employment outcome is included. Examstead is independent of and is not affiliated with, endorsed or approved by CBSA. Original practice questions are not actual, recalled or official examination questions. All package content, including the study guide and strategy sheet, is prepared using AI and has not been reviewed by humans. The owner’s acceptance means approval to publish only, not human content review. See the final section.
Mock 1 opens with valid access. At least 59 correct answers out of 117 on every earlier mock unlock the next. These are Examstead practice rules. Skill allocations and comparisons are editorial choices, not official weights or a prediction of an official result. Starting any full mock, including either untimed mock, ends voluntary seven-day refund eligibility. Free teaching questions are outside that rule. Your mandatory legal rights remain.
In this package, paid questions are only available inside the four full mocks, so starting Mock 1 ends voluntary refund eligibility even if you have viewed fewer than 50 paid questions.
A valid referral gives an eligible new buyer 10% off before tax on their first eligible paid Examstead purchase across packages. At the current price, C$39.99 becomes C$35.99 before tax. A previous eligible paid purchase can make a later OTEE purchase ineligible. Referral discounts do not combine with coupons. Existing referral enrolment, commission, hold and manual payout-review terms continue unchanged.
Your access begins when payment succeeds and lasts 90 consecutive 24-hour periods. Your confirmation shows the start and expiry date and time. Delaying your first visit does not delay expiry. Access is for one learner account and cannot be shared or resold.
You need an internet connection, an up-to-date supported browser with JavaScript enabled, access to your account email and the account verification method you select. Required browser/device details and any additional package requirements appear in the order summary before purchase. There is no offline preparation package download unless your package expressly includes one.
After expiry, you cannot start new paid practice. A timed attempt started while access was valid may finish at its original deadline. Completed results remain available subject to account deletion and the published record-retention policy; this is not permanent access to the paid question bank. A renewal requires a separate purchase you choose to make.
For your first purchase of this preparation package, you may request a change-of-mind refund within 168 hours of successful payment, provided you have viewed no more than 50 distinct paid practice questions and have not started a full-length mock exam. Opening a question counts as viewing it even if you do not answer it. Free sample questions do not count. Viewing a question again, or viewing its English and French versions, counts only once. The first-purchase condition applies to the learner, not to each email address or account.
Send the request through our contact form, by telephone or by mail. Please identify the account email and order reference; never send card details or passwords. The request must be sent within the period, but our response need not arrive within it. Requesting a refund review through your study account pauses new paid study from that purchase. An already-started timed attempt keeps its original deadline. If you contact us another way, please stop using the paid materials while we register and review your request; your evidenced sending time determines whether the request was timely.
For an eligible voluntary refund, we return the total you paid, including the tax charged, less one administration fee of up to C$5. The total deduction never exceeds C$5, including applicable tax. Tax rounding may reduce it in your favour; no additional fee or tax is added to the deduction. It helps cover payment-processing and refund administration costs and is an Examstead fee, not an exact reimbursement of Stripe's fees. We disclose this deduction before payment. The exceptions in the following sections take priority.
We will initiate the refund to the original payment method within seven calendar days after receiving an eligible request; your bank may take additional time to display it. If the original payment method cannot receive a refund, we will arrange an appropriate alternative with you. Any shorter legal deadline takes priority.
The refunded purchase's access ends when the refund is processed, except that an already-started timed attempt keeps its original deadline. Your other valid purchases and completed study records are not cancelled by that refund. This voluntary first-purchase offer does not apply to a later purchase or renewal of the same preparation package.
If illness, a family emergency or an exam postponement interrupts your preparation, contact us. We review individual circumstances and will normally offer one additional 30-day access period for the affected purchase. We confirm any extension and its new expiry date in writing. We may also make a reasonable refund exception or waive the administration fee. An extension is not a substitute for a refund or other remedy required by law. You do not need to send detailed medical records with your initial request.
Outside the voluntary offer's time and usage conditions, a change of mind or unused access does not normally qualify for a refund, subject to our individual review above. This does not limit your rights if the service is defective, unavailable, misdescribed or otherwise fails to meet legal requirements.
Report access problems through our contact form. If a problem within our control materially prevents you from using the package, we will work to restore access and provide an appropriate extension, replacement or refund, without reducing any remedy the law requires. We do not deduct the C$5 fee from refunds required by law, corrections of duplicate or erroneous charges, or refunds for material service failures within our control. The seven-day, usage and first-purchase conditions do not restrict those remedies.
You can review your order, correct mistakes or decline before paying. We send a confirmation containing your order details, access dates, receipt and the terms accepted for that purchase. Please keep it for your records.
These terms do not waive consumer rights or remedies that cannot legally be waived. We do not require you to waive court proceedings or class proceedings, or accept mandatory arbitration. Later changes to our terms do not remove rights under an existing purchase. Our Privacy notice explains how we handle information; our Disclaimer explains the educational scope of the service.
Examstead’s practice questions, answers and explanations, including the French versions, are prepared using artificial intelligence (AI) and have not been reviewed by humans.
Automated checks or reviews by other AI systems do not constitute human review. The content may contain factual, reasoning, calculation or language errors, ambiguities or outdated information. Check important points against current official sources and report possible errors through our contact form.
This disclosure does not limit your consumer rights or our obligations concerning service accuracy, quality or available remedies.